2002, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzer

I first read this book when first became a coach, in large part because clients wanted to improve on how they lead really difficult conversations.  Personally, I find there are more detailed steps than I can keep in mind, I was able to distill the principles behind the steps in a way that kept me focused on how to prepare for and respond to a difficult conversation. 

This book will take you through a step-by-step approach that is grounded on excellent Emotional Intelligence principles although it never mentions the brain science that underpins why these steps work so well.  It provides the rational for each of the steps and practical tips and advice for how to have effective dialogue when the stakes are high.  If you are a new leader or have want to stop ending up in verbal battles with colleagues, this book is an excellent place to start.  This approach will lead you out of debate and create the opportunity to real dialogue that can build the relationship even when divergent perspectives and being shared.   

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